Bespoke Home Care aims to be more than just a care company. Above all, our care and support is based on the needs of each person, their dignity and individuality.
Each Year a customer survey is sent to all our clients to ensure their views and needs are intergrated with our approach
Customer Satisfaction 2016 - Questions Asked
1. Is the care that you receive supporting you in all areas you require?
2. How do you find communication between yourselves and Bespoke Home Care?
3. How helpful are the Carers of Bespoke Home Care?
4. Do the Carers treat you at all times with respect?
5. Do the Carers encourage and allow you choice in your care (i.e. food, clothes)?
6. Do the Carers conduct themselves in a professional manner?
7. Are the Carers always able to complete the tasks given to them?
8. Are the Carers always presentable when arriving at your home?
9. Do the Carers always wear their uniforms (including their identification badges) on each call?
10. Do the Carers arrive within your chosen times for your calls?
11. Would you recommend Bespoke Home Care?
12. Overall how happy are you with Bespoke Home Care Ltd out of 10 (10 being the highest)?
You’re Marks out of 10
46% gave 10 0ut of 10
40% gave 8/9 out of 10
11% gave 7 out of 10