Why People Believe in us
“"Thank you so much for taking care of my mum, I can return back home and not have to worry. Your girls are wonderful and a lot of that is due to your ability to organise and to enthuse. I am lucky that you all care so much and mum knows it - she is in very safe hands, thank you. I have made very sure that everybody I talk to are aware of what a great company you run.
Bespoke Home Care staff are the most caring, understanding, well organised and well trained care staff I have come across. I have met many carers over the past few years, firstly helping my father and latterly my mother. Bespoke leave the others standing in the shadows. I cannot recommend them too highly and I wish you every success".
Mrs S Croyle, West Sussx
"I love all the carers, they are all so kind"
Mrs A Syrett,
West Sussex
"Thank you so much for sending me such a lovely lady today. I was so scared about today but she was an angel. She left me feeling so calm. She is a credit to your company. People like her make such a positive difference in people like me. I suffer from depression so meeting someone kind has really made my day.
Thank you and may God bless you and your organisation for taking care of people who need your help".
C Bradshaw, West Sussex
I should like to thank you and all your lovely staff for the care they have given me over the last six months. I came home from hospital unable to do anything for myself and you have all been amazing. I have gradually been able to start caring for myself and feel quite sad that this day has come when I say I no longer need your help (although of course pleased I have at last reached this stage. Please pass my thanks to everyone.
Please feel free to use the above statement as recommendation of your service.
Marilyn Murphy,
West Sussex
Client Survey (Yearly)
We strive to be more than just a care company. Our care and support is based on the needs of each person, their dignity and individuality.
Customer Satisfaction - Questions Asked
1. Do you feel your dignity is maintained?
2. Are call times acceptable?
3. Are you always given the right to choose?
4. Is the care provided to you acceptable?
5. Do we provide you with your independence?
6. Is there anything our Independence Support Workers (ISW) can do to improve the care provided?
7. Is there anything BHC as a company can do to improve the care provided?
8. Have you any feedback regarding our Independence Support Workers or an individual ISW?
We asked our clients how happy are you
with us on a scale of 1 to 10
(1 being the least happy 10 being the happiest)?
You Marks:-
4% scored us
11.5 out of 10
60% scored us
10 out of 10
12% scored us
9 out of 10
16% scored us
8 out of 10
8% scored us 7 out of 10
Client Survey Feedback Qoutes
- "Always smiling and happy, will go out of their way to ensure I have everything I need to hand and will help me with the more personal care when required"
- "Had a few teething problems but I feel these were addressed promptly and dealt with appropriately"
- "I love all my carers because they are so good to me"
- "They are very kind and professional people and very caring"
- "All the staff are very friendly and helpful; they are always happy and they break up the monotony of my day. They are happy to assist me during their calls with whatever I want or need"
- "All staff are extremely caring and friendly and we couldn't ask for a better service"
- "I tell everyone I meet how good my carers are"